Refund policy

After-Sales Issues

To safeguard your after-sales rights, please record a complete unboxing video before opening the package. Should the goods arrive damaged or fail to meet customisation requirements, we shall promptly process returns, exchanges, or replacements upon presentation of the full unboxing footage. After-sales claims without unboxing videos cannot be processed. Please note that customised products are not eligible for seven-day no-reason returns.